As a well-established Enterprise Content Management Services Provider, Highbury Solutions have gained in-depth experience as to the support and services requirements of customers who deploy Content Services.

We understand that Content Management is a core business discipline and that uptime and availability are therefore critical components of a successful implementation.

Our ECM services portfolio is therefore flexible and varied.

Our offering consists of:
  • Discovery Workshops.
  • Process Modelling and Business Analysis Workshops.
  • Architectural design.
  • Development and Integration.
  • Implementation.
  • On-site resources.
  • Project management.
  • ECM System Health Checks inclusive of the evaluation of system log files, general system health checks, system capacity and usage, fix of related software problems, patch/fix-packs installation and more.
  • Call desk services, Call logging and management with vendor, through to call resolution.
  • Comprehensive and structured Service Level Agreements with specific response times.
  • Service Level Agreements including Technical Account Management services including pro-active, preventative maintenance and incident management.
  • System health checks and monthly reporting across the v access to the correct support channels and skills to ensure focused, reliable and speedy resolution to problems that are encountered from time to time.
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