As a well-established Enterprise Content Management Services Provider, Highbury Solutions have gained in-depth experience as to the support and services requirements of customers who deploy Content Services.
We understand that Content Management is a core business discipline and that uptime and availability are therefore critical components of a successful implementation.
Our ECM services portfolio is therefore flexible and varied.
Our offering consists of:
- Discovery Workshops.
- Process Modelling and Business Analysis Workshops.
- Architectural design.
- Development and Integration.
- Implementation.
- On-site resources.
- Project management.
- ECM System Health Checks inclusive of the evaluation of system log files, general system health checks, system capacity and usage, fix of related software problems, patch/fix-packs installation and more.
- Call desk services, Call logging and management with vendor, through to call resolution.
- Comprehensive and structured Service Level Agreements with specific response times.
- Service Level Agreements including Technical Account Management services including pro-active, preventative maintenance and incident management.
- System health checks and monthly reporting across the v access to the correct support channels and skills to ensure focused, reliable and speedy resolution to problems that are encountered from time to time.